# Kamala Devi

Senior Quality Analyst | 9 years experience | Madurai, Tamil Nadu

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## Professional Summary

- Experienced Senior Quality Analyst with 9 years of expertise in test governance and cross-functional testing
- Proficient in planning comprehensive test approaches and overseeing execution across complex projects
- Skilled in mentoring QA teams and driving improvements in testing standards and processes
- Experienced in providing high-level quality reports and metrics to leadership for decision-making
- Knowledgeable in cross-functional testing coordination and stakeholder management
- Familiar with enterprise application testing and multi-module release cycles
- Strong analytical skills for quality assessment and risk mitigation
- Collaborative professional adept at working with development, product, and business teams

## Technical Skills

Test Planning Tools, JIRA, TestRail, SQL, Agile Methodologies, Quality Metrics, Reporting Tools, Cross-functional Testing, Stakeholder Management, Process Improvement, AI Testing Governance, LLM Test Strategy, DeepEval, GitHub Copilot, AI Quality KPI Dashboards, AI Testing Maturity Assessment, Agentic AI Testing Standards

## Work Experience

### Senior Quality Analyst

[Company name] | [Start date - End date]

9 years of progressive experience as a Senior Quality Analyst at a leading software company in Madurai. Specialized in test governance, cross-functional testing, and team mentoring across enterprise applications.

### Responsibilities

- Plan comprehensive test approaches and strategies for complex projects
- Oversee test execution and coordinate cross-functional testing activities
- Mentor junior QA team members and improve testing standards
- Provide high-level quality reports and metrics to leadership
- Collaborate with stakeholders to ensure quality requirements are met
- Implement process improvements and best practices in QA
- Ensure compliance with industry standards and regulatory requirements
- Lead quality initiatives and foster a culture of quality excellence
- Establish AI testing governance standards, deploy DeepEval and GitHub Copilot across product teams, build AI quality KPI dashboards, conduct AI testing maturity assessments, and govern agentic AI testing protocols for regulated software

## Project Experience

### Enterprise Application QA

Led QA efforts for a multi-module enterprise application, planning test strategies and overseeing execution, resulting in successful release with 98% defect-free rate. Technologies: JIRA, TestRail, SQL, Agile Tools.

### Cross-functional Testing Initiative

Coordinated testing across development, product, and business teams for a major product launch, implementing improved processes that reduced testing cycle time by 25%. Technologies: Stakeholder Management Tools, Quality Metrics, Reporting Tools.

### Process Improvement Project

Designed and implemented QA process improvements, including automated reporting and metrics tracking, enhancing team efficiency and quality standards. Technologies: Process Improvement Tools, Quality Metrics, Test Planning Tools.

### AI Testing Governance Framework

Designed enterprise AI testing governance framework for a 200-person engineering organization, establishing LLM test strategy standards, deploying DeepEval + GitHub Copilot across 8 product teams, building AI quality KPI dashboards for executive reporting, and conducting AI testing maturity assessments resulting in 30% uplift in AI quality confidence scores. Established agentic AI testing protocols for regulated financial software. Technologies: AI Testing Governance, LLM Test Strategy, DeepEval, GitHub Copilot, AI Quality KPI Dashboards, AI Testing Maturity Assessment, Agentic AI Testing Standards, JIRA, TestRail.

## Education

B.Sc. in Computer Science from Madurai Kamaraj University, Madurai (2012-2015, 8.5 CGPA)

## Certifications

Certified Scrum Master (CSM), ISTQB Advanced Level Test Manager, Six Sigma Green Belt

## Achievements

Recognized as "QA Excellence Award Winner" in 2024; Led team to achieve 95% on-time delivery; Implemented process improvements saving 20% testing effort; Published articles on QA best practices