# Anita Desai

UAT Coordinator | 7 years experience | Mumbai, Maharashtra

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## Professional Summary

- Experienced UAT Coordinator with 7 years of expertise in managing user acceptance testing for enterprise applications
- Proficient in UAT planning, stakeholder management, and coordinating testing activities across business teams
- Skilled in defect triage, test reporting, and ensuring compliance with acceptance criteria
- Experienced in onboarding participants, managing testing schedules, and facilitating sign-off processes
- Knowledgeable in agile methodologies, requirement validation, and user story acceptance
- Familiar with test management tools, defect tracking systems, and reporting dashboards
- Strong communication skills for liaising between business users, developers, and QA teams
- Expert in risk assessment, contingency planning, and managing UAT in complex environments

## Technical Skills

UAT Planning, Stakeholder Management, Defect Triage, Test Reporting, JIRA, Confluence, TestRail, Xray, Bugasura, HP ALM, Agile, Scrum, User Story Validation, Acceptance Criteria, Risk Assessment, Test Management, SQL, Excel, PowerPoint, SharePoint, Microsoft Teams, Zoom, ChatGPT, GitHub Copilot, AI-Assisted UAT, LLM Feature Acceptance Testing, Prompt Engineering, AI-SDLC, Claude Desktop, MCP Integration, HITL Testing, Bias Testing, Hallucination Detection

## Work Experience

### UAT Coordinator

[Company name] | [Start date - End date]

7 years of experience as a UAT Coordinator at multinational corporations in Mumbai. Managed UAT for 20+ major releases, ensuring 100% stakeholder satisfaction and reducing post-release defects by 40%.

### Responsibilities

- Plan and coordinate UAT cycles, including scheduling, resource allocation, and participant management
- Develop UAT test plans, scripts, and acceptance criteria based on business requirements
- Onboard and train business users on UAT processes and tools
- Validate user stories and ensure alignment with business needs
- Monitor test execution, track progress, and manage timelines
- Perform defect triage, prioritization, and escalation to development teams
- Generate comprehensive test reports and status updates for stakeholders
- Facilitate sign-off meetings and ensure resolution of critical issues
- Collaborate with QA, development, and business teams throughout the testing lifecycle
- Implement best practices for UAT management and continuous improvement
- Manage UAT environments, data setup, and access controls
- Provide feedback on software quality and usability to product teams
- Coordinate UAT for AI-powered features: define LLM output acceptance criteria, facilitate AI assistant testing sessions, and validate agentic workflow behavior with business users
- Leverage ChatGPT and AI tools to accelerate UAT documentation, test scenario generation, and stakeholder communication

## Project Experience

### Enterprise ERP Rollout UAT

Coordinated UAT for a comprehensive ERP system implementation across 10 departments and 500+ users. Managed participant onboarding, test execution, and defect resolution, achieving timely sign-off and successful go-live. Technologies: JIRA, Confluence, TestRail, Agile, SharePoint.

### Financial Services Platform UAT

Led UAT coordination for a banking platform upgrade, validating business workflows and compliance requirements. Facilitated cross-functional collaboration and risk mitigation, ensuring zero critical defects in production. Technologies: HP ALM, Excel, Microsoft Teams, SQL, PowerPoint.

### E-commerce Website UAT

Managed UAT for a major e-commerce platform redesign, focusing on user experience and functionality validation. Coordinated with business stakeholders and development teams, delivering comprehensive test reports and recommendations. Technologies: JIRA, Test Management Tools, Zoom, Confluence, Agile.

### AI-Powered Chatbot UAT Coordination

Coordinated UAT for an enterprise AI assistant (LLM-based) deployed across 6 business units. Defined acceptance criteria for conversation quality, hallucination safeguards, and task completion rates. Onboarded 200+ business users for structured AI feature acceptance testing, facilitating sign-off with zero critical issues. Technologies: ChatGPT, GitHub Copilot, Prompt Engineering, JIRA, Confluence, AI Feature Testing, LLM Validation.

## Education

BBA from University of Mumbai, Mumbai (2014-2017, 8.2 CGPA)

## Certifications

Certified Scrum Master (CSM), ISTQB Foundation Level, UAT Coordinator Certification

## Achievements

Recognized as "UAT Excellence Award" winner for ERP rollout success; Improved UAT efficiency by 30% through process optimization; Led UAT for projects with 1000+ participants